Shipping & Returns

U.S. Delivery Options & Shipping Speeds

Standard Delivery

Standard delivery arrives in 3-8 business business days and includes a tracking number.
  • All orders, regardless of dollar amount, with a US shipping address ship for $5 flat rate regular USPS mail.

International Shipping

For all deliveries to outside of the United States
please contact Linda at info@prefontaineproductions.com

Shipping Companies

We make every effort to ship by USPS.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund faster. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How To Return An Item From Your Account

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.